About the products
How can I know the exact size of the necklace?
With what materials are all necklaces, belts and accessories made?
I have been wrong with size / I do not like what I have ordered. Can I return it?
What happens if you lack stock or do not find a necklace I'm looking for?
I want to be aware of promotions, news and offers. What I can do?
We encourage you to follow us in our Instagram profile And that you subscribe to the Newsletter where periodically we will report on novelties about the brand.
Have I done my order correctly?
When your purchase is finished and the order amount has been charged in your account, the order will have been processed correctly. In addition we will send you a purchase confirmation email to the email address you indicated. If you have not received the confirmation, get in touch with us by sending an email to email@example.com.
How can I see the status of my order? Can I trace it?
Our logistics service provider (GLS Parcel) will send a tracking SMS to the telephone provided at the time of purchase so you know at all times how much remains for receiving your order. In addition, you will receive our mail confirmation email in which the tracking number is specified. For any problem you have, you already know, write us to firstname.lastname@example.org.
Can I change or cancel my order?
Orders that have been issued can not be canceled or modified until they arrive at destination. Yes, on the other hand, your order has not yet been processed and you want to cancel it, send us an email email@example.comNotifying the cancellation of the same and your reason and we will do everything we can to help you. In the event that the shipment has been made, write us to manage the refund once you have received it.
¿From which countries can I make my order?
We ship to Peninsular and Balearic Islands and European countries such as Italy, France, Belgium, Holland, United Kingdom, Denmark, Portugal, Greece, Poland, Germany, Austria, Luxembourg, Czech Republic. If you want to check the shipping costs of each area, you can see themhere.
How long will my order take to get?
What shipping modalities can I choose?
You can only choose the standard shipment, a free service that we offer for orders throughout the Spanish territory (excluding Canary Islands) with the help of GLS Parcel (the customer will take charge of the shipping costs if the rest of Europe is carried out). Delivery times are 1-3 working days (unless there is no delay, in that case we would notify you). In case the order could not be delivered in a first attempt, the carrier company will contact you to agree on a schedule that suits your preferences or a PARCEL GLS collection point to which you can go to pick up the order . It is not possible to send orders to military bases or postage sections.
What happens if I have not received all the items of my purchase?
Check your email to check if we have sent you an email by communicating that some of your order products are no longer available. In that case, we will reimburse you the amount corresponding to that article in the same payment method used in the purchase. If you have not received any email, get in touch by writing firstname.lastname@example.org.
What should I do if I get an incorrect or defective item?
Returns and shipment
Shipping, change and return of an order are free?
How long? I have the right to return / product change?
What methods of payment can I use to make my purchase?
- Debit or credit card: Visa, Visa Electron, Mastercard and American Express.
- PayPal: For this method, you will be redirected to the PayPal page to proceed with payment.
- Services such as Apple Pay and Google Pay.