Privacy Policy – Branni Pets

Privacy Policy

In Branni Pets one of our fundamental premises is the protection of the privacy of our customers and users.

For this reason, we will always be transparent about the information we request and how it will be used.

Our principles  

In compliance with the provisions of the European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data ( RGPD), as well as compliance with the national regulations applicable on data protection, this new privacy policy establishes the following: ‌

  1. Who is responsible for the treatment of your personal data
  2. Your information and your rights
  3. What personal data we collect and treat, and with what purpose
  4. Information about thecookies
  5. How long your data is conserved
  6. With whom your data is shared and why
  7. How do we protect your personal data
  8. Changes in the Privacy Policy
  9. How to contact us

All personal data are obtained and treated in accordance with the data protection laws of Spain and the European Union.

  1. Who is responsible for the treatment of your data

For all our services, the data controller, that is, the natural and legal person responsible for your privacy, is Nora Branni Saliner with DNI 43575747Q and registered office at Carrer Farnés 10 Local 2, 08032 Barcelona.

  1. Your information and your rights

The rights of each of our clients for and for the information that concerns is the following:

  • The right to be informed about how your personal information is used.
  • The right to access the personal information we have each client.
  • The right to request the correction of the inaccurate personal information we have.
  • The right to request the deletion of your data, or to interrupt its processing or collection, in some cases.
  • The right to interrupt direct sales marketing messages orNewsletter., and to withdraw the consent on other processing based on the content at any time.
  • The right to request that we transfer elements of data from both the client and other service providers.
  • The right to bring a complaint to the regulatory body on data protection (such as the Spanish data protection agency).

If you want to exercise your rights, interpose a complaint, or if you simply have any questions, do not hesitate and contact us.

  1. What personal data we collect and treat, and with what purpose

In Branni Pets we only collect and treat the data that you provide voluntarily. Among them are:

  • Your Name, address and contact information - This information includes your email address or e-mail, your mobile phone, the billing postal address and the shipping postal address. This information is basic to carry out a purchase (more information on the page ofTerms and Conditions), be able to make the shipments of the orders, to inform you of the state of them, send you your invoice / purchase receipt, be able to notify you of any incidence related to your orders or be able to request additional information in case of not being complete to be able to process your purchase . In the case you want it, and that you express it by giving us your explicit consent during the purchase process, we will use your e-mail for the sending of newsletters or commercial information about news or offers. The channel we will use to be able to notify you in case necessary is the e-mail. If you do not want to be contacted by any of these media, please contact us before making your purchase.
  • Technical Information - This information includes technical details about the device you use to visit our website (device type, IP address, screen size, page views, source page, page time ...) and data How do you use our website. This information is basic to be able to protect our website (and therefore, your personal data), as well as to be able to improve our page and adapt the configuration of it to your preferences and comfort. We also use this information for analytical purposes, to make our website as intuitive as possible and facilitate navigation.
  • Your payment information (partially) - For your safety, nor do we store on our servers nor do we have access to the full number of your debit / credit card (only the last 4 digits), much less to the CVV verification code of the same . As for other alternative methods of payment as PayPal, we only have the e-mail linked with which the payment has been made. This information is essential in order to be able to charge the payments, reimbursements and prevent or detect possible fraud with extreme or lost cards.
  • Your shopping history - We maintain a history of your shopping history with us to be able to offer you the best customer service, assistance in case of incident, manage reimbursements or returns, or suggest products that may be interesting (always with explicit authorization by your part).
  • Your contact history with us - we maintain a history of your contact history with us to be able to offer you the best customer service as possible.
  • Your assessment of our products - When you leave an assessment about one of our products, we stored it to be able to show users / customers who may be interested in said product. In this case we only collect your name, your e-mail, your score of our product and your comments on it. Your e-mail will never be displayed on the page. Your name will be displayed (only the name, not surnames), but if you wish you can invent aNickname.Or request that the assessment be anonymous when publishing it.
  1. Information about the cookies

We use cookies with the purpose of offering you an improved and personalized shopping experience. You can check our cookies policy to learn more about how they influence our work and you.

  1. How long your data is conserved

We will not keep your data for longer than the strictly necessary to fulfill the purposes for which they are being treated. To determine the appropriate period of conservation of your data, we will take into account the amount, nature and confidentiality of your personal data, the purposes by which we treat them and if we can achieve those ends through other means.

Remember that at all times you have the right to contact us to recite or eliminate your data from our systems. 

  1. With whom your data is shared and why

We never sell, nor will we sell, your personal data to third parties. We want to earn and keep your trust, and we believe that this is absolutely basic for this purpose.

In order to provide the best service and the best possible experience we need the help of the best suppliers, and for that reason it seems fundamental to share some of your data with the following types of companies:

  • Companies that develop activities to reach your purchases, as providers of payment services, warehouses, order packagers and transport companies. For example, DHL Parcel Spain or ASM-GLS.
  • Companies that develop technical activities for the support and access of this page or any of the functionalities of it. For example, Shopify.
  • Companies that develop assessment collection activities or user opinions independently.
  • Professional Service Providers, such as Marketing Agencies, Advertising Partners and Hosting Companies that help us direct our business. For example, Google.
  • Credit reference agencies, safety agencies and fraud prevention agencies so that we can tackle fraud.

We guarantee that all third parties with which we share your data comply in turn with European data protection (RGPD). If you want to know exactly the list of companies with which we work and your privacy policies, please contact us and we will be happy to expand the information on this topic.

  1. Your personal data are protected

We remain strict security procedures when storing or sharing your personal data with third parties, as well as to protect them from accidental losses, damage or destruction. All the data you provide us are protected with SSL encryption technology ‌of 256-bits.

All payment data is transmitted by SSL through a specific network infrastructure, and are stored in accordance with the PCI DSS standards of level 1 data security data sector. Remember that at no time are Branni Pets employees have access to your debit or credit card data.

As we have already mentioned in the previous point, we can share your information with third parties for the purposes stipulated in this Privacy Policy, but we demand that all third parties have implemented the appropriate technical and operational security measures to protect your personal data, from Agreement with data protection laws of Spain and the European Union.

  1. Changes in the Privacy Policy

From time to time we can make modifications on this page to reflect how we process your data.

In case we do some significant change, we will clarify it on this website, or by any other means of contact such as the e-mail, so you can review the changes before continuing with the use of Branni Pets.

  1. How to contact us

We are always interested in knowing the opinion of our users and customers.

If you have any questions or comments about our privacy policy, you want us to stop using your information, you want to exercise any of the rights indicated above or have a complaint, do not hesitate to contact us, we will be happy to answer all your questions .

You can get in touch with us by sending us an e-mail to hello@brannipets.com or writing to:

Nora Branni Saliner (Branni Pets)

Carrer Farnés 10 Local 2

08032 Barcelona, ​​Spain

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