Xile Moni collar
DESCRIPTION
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Our products are covered by the Spanish warranty, which offers 3 years of coverage as long as the defect is manufacturing-related.
We are not responsible for breakages or damages caused by misuse or disproportionate force applied to our products.
It is the customer's responsibility to carefully inspect the product before daily use and ensure that the item purchased from our store is suitable for their dog and its intended use.
The warranty does not cover damages due to wear and tear or other factors unrelated to product quality.
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Shipping is a free service on all orders placed from mainland Spain and the Balearic Islands.
Returns and exchanges due to reasons unrelated to Branni Pets incur a fee of €3.90 or €3.40, depending on the collection method (Mainland Spain and the Balearic Islands).
It is important that the products are unused, with the original tags attached, and in perfect condition.For international shipments, exchanges and returns, as well as customs duties, tariffs, and taxes related to transportation, are the responsibility of the customer.
If Branni Pets incurs any customs duties, tariffs, or taxes on an international return, these will be deducted from the refund for the returned item.
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You can check the correct size for your dog in the size guide of each product.
Visit our Size Guide for more details, and if you still have questions, feel free to email us at hello@brannipets.com.
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The delivery time depends on the destination. Generally, for the mainland and Balearic Islands, orders take between 2 and 3 business days.
For the rest of Europe and the world, the delivery time varies depending on the chosen shipping company.
All domestic orders placed after 12:00 PM will be processed and shipped the next business day.
International orders are also processed and shipped the next business day.
Note that delivery times may be affected by circumstances beyond Branni Pets' control.