Refund policy

Customers have the right to make a return and get the full amount of the purchase within 14 calendar days after purchase. After this period of time, Branni Pets has the right to make no refunds. No refunds will be made on damaged or used items.

Returns and exchanges

The first exchange/return is free of charge and at the expense of Branni Pets. The following will be paid by the customer and the amount of €6 (for deliveries to mainland Spain and the Balearic Islands) will be paid by web payment, bank transfer, PayPal or Bizum.

We operate with GLS Spain in Parcel Business mode.

I want to make an exchange/return, how do I do it? (Mainland Spain and Balearic Islands)

If you want to make a change order. because you want a different colour or size, you must apply for an exchange within 14 calendar days.

If you want to return your order, you have 14 calendar days to do so and get a full refund of the order from the time you receive it.

Returns and exchanges will not be accepted after this period.

To process a successful return/exchange the steps to follow are as follows:

1. Fill in the return form that you will find in the order you have received. You can write whatever you want if you think that this information will speed up the return process.

2. Put the item(s) you want to exchange in the same or another box**, seal it well and add the following address to the outside of the package:


Branni Pets.

Carrer Farnés 10 local 2, 08032.

Barcelona (España).


3. Send an e-mail to: orders@brannipets.com with the following subject line 'REQUEST RETURN/EXCHANGE #(order number)'. Remember to specify the time range in which you will be available. to carry out the collection.

To make an exchange please tell us which products you want to exchange and which new product you want.

4. In the case of a return we will advise GLS to come to the address you have provided (or a different one, but remember to let us know in the return email). return request) and the delivery driver will pick up your parcel without you having to go to an external GLS point. As soon as the package arrives at our offices, we will refund you by the same payment method you chose within 4 working days from receipt of the return***.

In the case of an exchange we will send a return order with the products you have ordered. As soon as the delivery man arrives at the address you have indicated, you must give him the box* with the items you wish to exchange.

 

* We will not accept exchanges of items in boxes or packaging that are more than 15% larger than the original packaging.

** The first return/exchange is free of charge and at our expense. From the second return/exchange onwards, the costs are borne by the customer. The price for each return to the peninsula with the logistics company GLS is 6€ (VAT included). If you want to send it on your own with the courier company of your choice, you are free to do so.

*** No refunds will be given for broken, scratched or worn accessories unless the customer has notified us by email to orders@brannipets.com that the item was defective or defective in origin/factory.

International returns and exchanges (Canary Islands, Europe and the rest of the world)

If you want to return/exchange a product and you are outside Spain (Peninsula and Balearic Islands), you will be responsible for the return/exchange. You must notify us by sending an email to: orders@brannipets.com you want to return an item and in the subject line of the email put RETURN #(order number).

You can then return the item by the courier service of your choice and as soon as it arrives at our offices, we will issue a full refund using the same payment method you used*.

If you would like to make a exchange the steps are the same but you will have to place a new order.. We will ship the new order as soon as possible and when the items you want to return arrive at the office we will refund you by the same method of payment you used *.

 

*After checking that the returned item/s are in perfect condition, with no signs of use or defects.

For deliveries to the Canary Islands, Europe and the rest of the world, we will not reimburse the shipping costs of the order, customs fees or costs beyond the control of Branni Pets.

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